Terms and Conditions

Effective Date: April 12, 2025

1. Services Provided

I offer residential plumbing maintenance and repair services, including but not limited to, drain cleaning, fixture installation, hot water systems and emergency repairs. All services are performed by a licensed and insured professional tradesman.

2. Estimates and Pricing

Quotes: I provide free, no-obligation quotes for all services as required.

Pricing: All prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.

Validity: Quotes are valid for 30 days from the date of issue, but may be extended at the clients request.

3. Appointments and Cancellations

Scheduling: Appointments can be scheduled via phone, email, whatsapp, text message or through the form on the Mount Coolum Plumbing website at https://www.mtcplumbing.com.au

Cancellations: Please provide at least 24 hours' notice for cancellations or rescheduling.

4. Payment Terms

Due Date: Payment is due 7 days after completion of services unless prior arrangements have been made.

Accepted Methods: I accept bank transfers, EFTPOS, credit cards, and cash.

Late Payments: Very late, overdue invoices may incur interest charges and collection fees.

5. Warranty and Liability

Workmanship Warranty: I offer a guaranteed workmanship warranty on all worked carried out.

Manufacturer Warranty: Products and materials are covered by the manufacturer's warranty.

Liability: We are not liable for pre-existing conditions or damages unrelated to our services.

6. Customer Responsibilities

Access: Ensure safe and unobstructed access to the work area.

Utilities: Provide access to necessary utilities (water, electricity) during service.

Information: Disclose any relevant information about the plumbing system.

7. Privacy Policy

I respect your privacy and handle your personal information in accordance with the Australian Privacy Principles. For more details, please refer to the Privacy Policy here: Privacy Policy

8. Changes to Terms

I reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.

9. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Contact: If you have any questions or concerns, please contact me at:

Phone: 0493027027

Email: pete@mtcplumbing.com.au

Address: 22 Gypsy Cl, Mount Coolum, Sunshine Coast, QLD 4573