Effective Date: April 12, 2025
At Mount Coolum Plumbing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information from you when you:
Contact us via phone, email, Whatsapp or through the form on the Mount Coolum Plumbing website
Request a quote or service
The personal information we collect may include:
Full name
Residential address
Email address
Phone number
Payment details
Any other information you provide to us
We use your personal information to:
Provide and manage our plumbing services
Process payments and invoices
Communicate with you regarding appointments, services, and inquiries
Send promotional materials (only with your consent)
Comply with legal obligations
We may disclose your personal information to:
Regulatory authorities as required by law
Other parties with your consent or as permitted by law
We ensure that any third parties we engage are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Secure storage of physical records
Password-protected electronic systems
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us at the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Business Name: Mount Coolum Plumbing
Address: 22 Gypsy Cl Mount Coolum, Sunshine Coast, QLD 4573
Phone: 0493027027
Email: pete@mtcplumbing.com.au
0493 027 027